MYSTERY SHOPPING RESEARCH
We provide an effective marketing research tool via the mystery shopping method to facilitate an in-depth customer insight for our clients based on real customers’ perspective. At MSR, we provide both quantitative and qualitative data reports.
We also specialize in providing consulting services to our clients to assist them in identifying issues and provide solutions to maintain and increase the customer loyalty rate in order to yield higher performance result as well as assisting our clients in creating a solid structured enhancement for their operations.
EMPLOYEE SATISFACTION ASSESSMENT
We offer a tailored anonymous assessment tools that will help you comprehend the employee satisfaction level at your organization. It is often hard to know or even hear the exact feelings that your staff or employees may have. Via our tools, issues such as issue concerning team management would be pinpointed more precisely. Hence, it is useful to be able to validate the thoughts and feelings or attitudes that staff and employees have toward whether their leaders or the organization as a whole.