Our Services

We research to undertand your customers' feeling and conduct consulting based on view point of your customers,
providing a wide ranges of solutions.

MSR

Service providers usually cannot see the hidden questions and feeling of customers. MSR helps you to understand them concretely.

Consulting

Based on Service Profit Chain Theory, we provide overall long term solutions that will strengthen your organisation.
 

HERB Assessment

Via mystery shopping research, HERB Assessment is Employee Satisfaction Assessment that will make your customers happy and choose your shop.

Case Studies (in English)

Voice of companies that use mystery shopping research to improve customer and employee satisfaction.

Krispy Kreme Doughnuts(Japan) Co,.Ltd.(Sweets shop) Chikara no Moto Co Ltd(Ramen Business) JR Hakata City Co Ltd(Shopping Center) JR Kyushu Hotels(Hotel business)
  • Krispy Kreme Doughnuts(Japan) Co,.Ltd.(Sweets shop)
  • Chikara no Moto Co Ltd(Ramen Business)
  • JR Hakata City Co Ltd(Shopping Center)
  • JR Kyushu Hotels(Hotel business)

Case Studies (in Japanese)