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MS&Consulting Co,.Ltd
Our Services
We research to understand your customers' feeling and conduct consulting based on view point of your customers,
providing a wide ranges of solutions.
MSR
Service providers usually cannot see the hidden questions and feeling of customers. MSR helps you to understand them concretely.
MSR
Consulting
Based on Service Profit Chain Theory, we provide overall long term solutions that will strengthen your organisation.
Consulting
HERB Assessment
Via mystery shopping research, HERB Assessment is Employee Satisfaction Assessment that will make your customers happy and choose your shop.
HERB Assessment
Case Studies
(in English)
Voice of companies that use mystery shopping research to improve customer and employee satisfaction.
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Case Studies
(in Japanese)
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MSR
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HERB Assessment
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